Customer Service

Helpful, professional Customer Service team, passionate about helping you drive sales!

Whether you want to take your digital marketing to the next level, better manage your inventory, request some new creative, or simply sorting out a billing query, we’re here to help.
If you have any questions or require additional information, please click here to contact us.
At TRADER, we’re passionate about helping you drive sales. Our helpful, highly professional Customer Service team is made up of:

ACCOUNT MANAGERS

Our Account Managers are here to help you grow your business. With deep knowledge of automotive and digital, they’re committed to helping you drive used and new car sales, while growing your online brand.
Account Managers are a true business partner. As a valued TRADER customer, your Account Manager will schedule regular touch-points to discuss the performance of your marketplace listings, dealership website, and digital marketing efforts, in addition to identifying strategic methods to optimize your product performance.

account-managers

CENTRE OF EXCELLENCE

At TRADER, our Centre of Excellence team is on-hand to respond to your needs quickly and effectively. The Centre of Excellence is intended to compliment your relationship with your Account Manager who is your primary resource for optimizing new and used vehicle marketing strategies.
Click here for Centre of Excellence hours of operation and contact details.

SERVICEANDSUPPORT_CustomerService_03

Contact the Centre of Excellence for:

  • Technical Support
  • Billing Inquiries
  • Listing Upgrades
  • Training
  • ControlCenter Utilization

SERVICEANDSUPPORT_CustomerService_03-02

The Center of Excellence also helps connect you with the specialists you need:

  • Website Development
  • Back-end Process
  • Platform Management

ONLINE SALES CONSULTANTS

TRADER’s Online Sales Consultants are here with one goal in mind – help you maximize your vehicle sales and brand building online. Ok fine, two goals – but they’re good ones.

They have a deep understanding of Search Engine Optimization (SEO) and Paid Search strategies, data analysis, what makes a fruitful client relationship, and most importantly – the car business Online Sales Consultants work in concert with Account Managers to recommend the best digital marketing strategies for your dealership while making the process simple and efficient. They also help communicate your vision and objectives to our creative and product teams to turn strategy, into reality.

online-sales-consultants
paid-search-consultants

PAID SEARCH CONSULTANTS

Paid search is an effective part of any digital marketer’s strategy, but we know that it’s not always the easiest to execute and manage on a day-to-day basis.

TRADER’s Paid Search Experts provide ongoing expert insights to help you manage, optimize and analyze your paid search campaigns. From daily campaign management, to media consulting, to budget planning and strategy – our experts are with you every step of the way. With a winning combination of experience in paid search marketing and the automotive industry, your dedicated Paid Search Expert works closely with your team to ensure your campaigns are on the fast track to success and performing at a high level.

CREATIVE SERVICES

With the vast majority of car buyers starting their search online – it’s never been more important to build and maintain a great web site. We’ve made it easy for our dealers to keep their creative current by providing fast and easy creative design maintenance services to keep their websites fresh. From special offers & promotions, hot deals & events, OEM incentives, custom branding the look & feel of their web site, we are here to support their every creative need! Our dealers love the fact that they can connect directly with creative professionals who know automotive (and digital), inside and out.

Creative Maintenance

Our Creative Maintenance offering enables you to customize the look and feel of key elements on your TRADER website (powered by Dealer.com) on an ongoing basis including specials, headers, buttons, custom interior pages, and more!

Creative Services On Demand

Our Creative on Demand offering provides you with the ability to make ad-hoc requests. Our specialists keep your online content current with your dealership’s latest new and used vehicle promotions, sales, testimonials, and more! You’ll enjoy access to a Creative Consultant who understands the auto industry and your unique business needs.

CAPTURE SERVICES

Showcase your inventory with exceptional and professional quality photos and stand out from your competitors!

Full Service Capture

A hassle-free, full-service approach to capturing professional grade photos of your vehicles leveraging trained and experienced professional photographers with top of the line equipment. Get up to 20 branded photos per vehicle and capture the car shopper as soon as they come across your listing!

Self-Managed Capture

Want to take a self-managed approach to capturing photos of your inventory? Introducing our easy-to-use app for adding, updating, and marketing your latest inventory using your mobile device – simply scan a VIN, take some photos and you’re good to go!

capture_services